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Guest Services

Welcome to Guest Services!

We hope you enjoy your Biltmore Shop purchase, however, if you have any issues with your order, or outstanding questions, we are happy to connect with you! Biltmore Shop is your exclusive destination to shop for award-winning wines, gourmet food, Christmas, estate inspired home products and more! We strive to ensure you have a gracious shopping experience from purchasing our products online, to locating them in store with our find a retailer feature. If you are looking for something special and you are unable to locate it, please do not hesitate to reach out to our team! 

We invite you to reach out to the Biltmore Shop Guest Services team through the following channels: 

Phone: 800-968-0558

Email: shop@biltmore.com