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Returns and Exchanges

Returns & Exchanges

At Biltmore Shop, we are proud to offer award-winning wines and an extensive array of products for every taste and style. However, if our products do not meet your expectations or quality standards, please repackage the items and return with your receipt of purchase to: 

Retail Distribution Center
Attn: Biltmore Shop
2000 Riverside Drive
Asheville, NC 28804

A refund will be issued for the amount you paid for the items to whatever original form of payment was utilized. All refunds must be within 90 days from the date of purchase.