Shipping Information

Shipping

Shipping Method & Delivery
We ship items via FedEx for products and wine. FedEx requires a street address ( not a P.O. box ) to deliver your package.

Wine orders need to be sent to an address where an adult (over 21) is available to sign for the package.

Please note that products and wine will usually be shipped separately due to different packaging needs.

Q: When will I receive my order? A: We ship your order as soon as possible. You should receive your order within 7-10 business days from the date of purchase. For expedited shipping, see "Additional Shipping Rates for Merchandise" below. Q: Where can we ship products?
A: We only ship within the continental United States. Q: Do you offer expedited shipping? A: Expedited shipping is available Monday-Friday for an additional charge of $50 for FedEx 2 Day or $100 for FedEx Standard Overnight

Additional shipping charges will NOT appear on your order confirmation, but will be added when we process your order. Please call 800-968-0558 to set up expedited shipping for your order

Wine Shipping

Shipping Method & Delivery
We ship items via FedEx for merchandise and wine. FedEx requires a street address (not a P.O. box) to deliver your package. Wine orders need to be sent to an address where an adult (over 21) is available to sign for the package.

Please note that merchandise and wine will be shipped separately due to different packaging needs.

In order to preserve the quality of your wine during periods of extreme temperatures, we may delay shipping until conditions improve. Please call 877-245-0648 for shipping schedules to your area.

Q: Where can we ship wine?

A: We can ship to the following states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, ME, MD, MA, MI, MN, MO, MT, NE, NV, NH, NM, NY, NC, ND, OH, OR, PA, SC, SD, TN, TX, VT, VA, Washington DC, WA, WI, WV and WY.

Please note - we will continue to add states when legally able. Check back frequently to see if we have added your state. Please call 800-968-0558 for more information.

Depending on the state, there are shipping rules we have to follow. Most states limit the volume we can ship to individuals and/or households. Also, zip codes within some states prohibit the shipment of wine. By submitting an order, you are verifying you are 21 years of age or older and are legally able to order wine. At the time of order creation, you will be asked to provide your date of birth.

The following list shows the limitations for each state, and the areas within those states we may not be able to ship.

Arizona:	6 case per individual per calendar year
California:	no limit
Colorado:	no limit
Connecticut:	25 bottles per individual every 62 days
Florida:	no limit except the following counties and zip codes we are unable to ship to: Lafayette (32013, 32066), Liberty (32321, 32334, 32335, 32360), Washington (32427, 32437, 32463, 32428, 62462)
Georgia:	12 cases per household per calendar year You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to [email protected].
Idaho:	24 cases per person per calendar year
Illinois:	12 cases per person per calendar year
Indiana:	18 cases per person per calendat year You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to [email protected]
Iowa:	no limit
Kansas:	12 cases per person per calendar year You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to [email protected].
Maine:	12 cases per household per calendar year
Maryland:	18 cases per person per calendar year
Massachusetts:	12 cases per person per calendar year
Michigan:	no limit You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to [email protected].
Missouri:	2 cases per person per calendar month
Minnesota:	2 cases per person per calendar month
Montana:	18 cases per person per calendar year. No alcohol over 16%
Nebraska:	1 case per person per calendar month
Nevada:	12 cases per person per fiscal year beginning July 1st
New Hampshire:	12 cases per person per calendar year except the following cities and zip codes we are unable to ship to: Ellsworth (03223), Millsfield (03579), Monroe (03771), Sharon (03458)
New Mexico:	2 cases per person per calendar month
New York:	2 cases per person per calendar month except the following cities and zip codes we are unable to ship to: Argyle (12809), Berkshire (13736), Bovina (13740), Caneadea(14717), Clymer (14724), Fremont (12736), Harmony (12020), Jasper (14855), Lapeer (13803), Neversink (12765), Orwell (13426)
North Carolina:	2 cases per person per calendar month
North Dakota:	3 cases per person per calendar month
Ohio:	24 cases per household per calendar year
Oregon:	no limit
Pennsylvania:	36 cases per person per calendar year
South Carolina:	2 cases per person per calendar month
South Dakota:	12 cases per person per calendar year You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to [email protected].
Tennessee:	1 case per person per calendar month and 3 cases per person per calendar year.
Texas:	45 bottles per person per calendar month and 15 cases per person per fiscal year beginning Sept 1st
Vermont:	12 cases per person per calendar year
Virginia:	2 cases per person per calendar month
Washington:	no limit
Washington, DC:	1 case per person per calendar month
West Virginia:	2 cases per person per calendar month except the following zip codes we are unable to ship to: 24915, 24920, 24924, 24927, 24934, 24944, 24946, 25005, 25067, 25231, 25234, 25235, 25239, 25241, 25243, 25244, 25245, 25248, 25251, 25252, 25259, 25261, 25262, 25266, 25268, 25270, 25275, 25286, 25501, 25506, 25507, 25511, 25512, 25514, 25517, 25521, 25524, 25530, 25534, 25535, 25540, 25544, 25555, 25557, 25562, 25564, 25565, 25567, 25570, 25571, 25573, 26032, 26136, 26137, 26147, 26151, 26152, 26155, 26159, 26162, 26167, 26186, 26209, 26210, 26215, 26218, 26219, 26228, 26229, 26234, 26236, 26237, 26291, 26348, 26377, 26419, 26437, 26561, 26562, 26581, 26591, 26707, 26711, 26720, 26731, 26739, 26833, 26855
Wisconsin:	12 cases per person per calendar year. You must fax a copy of your ID to 828-252-4124, or scan a copy of your id and email it to [email protected]
Wyoming:	3 cases per household per fiscal year beginning July 1st

Q: When will I receive my order? A: We ship your order as soon as possible. You should receive your order within 7-10 business days from the date of purchase. For expedited shipping, see "DO YOU OFFER EXPEDITED SHIPPING" section below. Q: Will inclement weather conditions delay deliveries? A: Weather conditions across the country, such as extreme heat and cold, can adversely affect wine shipments. At Biltmore Shop, we can work with you and suggest weather-safe options for your wine shipments. Simply call 800-968-0558, and we can help you choose a FedEx store or hold at location option to ensure that your shipment will be delivered to a climate-controlled pickup location. Q: Do you offer expedited shipping? A: Expedited shipping is available Monday-Friday for an additional charge of $50 for FedEx 2 Day or $100 for FedEx Standard Overnight. Additional shipping charges will NOT appear on your order confirmation, but will be added when we process your order. Please call 800-968-0558 to set up expedited shipping for your order.

GUEST SERVICE CONTACT
Phone: 800-968-0558
Email: [email protected]